Privacy Policy

When you place or discuss an order, we may receive your name, phone number, delivery address, order details, customisation instructions, reference images and messages.

The website may also collect basic technical information such as browser type, device type, pages visited and approximate traffic source. Your cart may be saved in your browser so it remains available between visits.

• Confirm, prepare, deliver and support your order.
• Provide order tracking and respond to questions or complaints.
• Create an item according to the details you provide.
• Prevent abuse, diagnose problems and improve the website.
• Meet record-keeping and business obligations.

We share only the information needed by service providers that help operate the store, such as hosting, database, analytics and delivery providers. A courier needs your name, phone number, address and parcel details to complete delivery.

We do not sell customer contact details. We may disclose information when required to protect the store, customers or comply with a valid legal request.

Order records are kept for as long as reasonably needed for fulfilment, support, accounting, dispute handling and operational records. Unneeded information may be deleted or anonymised.

We use access controls and other reasonable safeguards, but no online system can guarantee absolute security. Please do not send passwords, card PINs or other unnecessary sensitive information.

You may contact us to ask what customer information we hold, request a correction, or ask whether information can be deleted. Some order records may need to be retained for legitimate business or legal reasons. You may also disable optional analytics through your browser controls.