Shipping & Returns

We deliver within Pakistan to locations served by our courier partners. Preparation time depends on the product, quantity and customisation. We will communicate when an unusual delay is expected.

Courier delivery dates are estimates, not guarantees. Weather, public holidays, remote locations and courier operations can affect arrival time. Tracking becomes available after the parcel is dispatched.

The delivery charge shown for your order is the applicable charge at the time it is placed. Cash on Delivery is available where supported by the selected courier. Some custom, high-value, bulk or previously refused orders may require an advance payment after we contact you and before production begins.

Contact us as soon as possible if your delivery details are incorrect. An address may not be changeable after courier handover, and redirection or repeat-delivery charges may apply.

Please keep the receiving phone available. If a parcel returns because the address or phone was incorrect, delivery was refused, or courier calls were not answered, a new delivery charge or advance payment may be required before sending it again.

Check the parcel soon after delivery. If an item is damaged, incorrect or missing, contact us preferably within 48 hours and keep the product and packaging while we review the issue.

Clear photographs, an unpacking video when available, and your order ID help us investigate quickly. Depending on the issue, the solution may be a replacement, repair, reprint, missing part or refund.

Contact us before sending anything back. Unauthorised parcels may be difficult to identify. When a return is approved, we will privately provide the correct recipient, return address, phone number and packing instructions.

Non-custom unused items may be considered for return based on their condition and the reason for return. Personalised and made-to-order products are handled under the Custom Products Policy. Refund timing and method depend on the original arrangement and completion of the inspection.